Terms & Conditions

General Terms Of Services

These Terms of Use were last updated on May 2020. GMLS's mission is to improve lives and business practices through learning. We enable anyone to enroll in these educational courses to learn (students). We consider our marketplace model the best way to offer valuable educational content to our learners in the freight and international trade industries. We need rules to keep our platform and services safe for you, our student and instructors accordingly. These Terms apply to all your activities on the GMLS website as well as our various webinar registration pages and other related services.

Table Of Content

  1. Accounts
  2. Payment, Credits, and Refunds
    1. Pricing
    2. Payment
    3. Refunds and Refund Credits
  3. Binding Agreements
  4. Disclaimer
  5. Limitatio of Liability
  6. Indemnification
  7. overning Law and Jurisdiction
  8. Legal Actions and Notices
  9. Relationship Between Us
  10. No Assignment
  11. Disputes
    1. Small Claims
    2. Going to Arbitration
    3. No Class Actions
    4. Changes
  12. Disputes
  13. Refund Policy

1. Accounts

You need a valid bank account for most activities on our platform. You're responsible for all activity associated with your Account. If you suspect someone else is using your Account, let us know by contacting our Support Team lee@gmls.co.za. You must have reached the age of consent for online services in your country to us as well as a valid matric. You may not share your account login credentials with anyone else. You are responsible for what happens with your Account and GMLS will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your Account without your permission (or if you suspect any other breach of security) by contacting our Support Team lee@gmls.co.za. We may request some information from you to confirm that you are indeed the owner of your Account. Students must be at least 18 years of age to create an account with GMLS and use the Services. If you are younger than 18, but above the required age for consent to utilise online services where you live, you may not set up an account. If you are below this age of consent to use online services, you may not create a GMLS account. If we discover that you have created an account that violates these rules, we will terminate your Account. You can terminate your Account at any time by sending a request to lee@gmls.co.za, but we cannot guarantee you will receive a refund, please refer to our refund policy.

2. Payment, Credits, and Refunds

When you make a payment, you agree to use a valid payment method. If you aren't happy with your course, GMLS offers a 30-day refund or credit for most course purchases but will be subject to review, please refer to our refund policy.

2.1 Pricing

The prices of courses from GMLS are determined based on our internal cost to provide the training, and it is within our own prerogative to calculate and manage our expenses and cost each training event on a case by case basis. In some instances, the price of a course offered on the GMLS website may not be the same as the price offered on our social media platforms. Due to fluctuating currency structures and specials, and their policies around implementing them, our course prices may vary. We regularly run promotions and sales for our courses, and individual courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your Account from the amount available to users who aren't registered or logged in because some of our promotions are available only to new users. If you are logged into your Account, the listed currency you see is based on your location when you created your Account. If you are not logged into your Account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies. If you are a student located in a country where the use of sales tax, goods and services tax, or value-added tax (VAT) applies to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

2.2 Payments

You agree to pay the fees for courses that you purchase, and you authorise us to charge your debit or credit card or process other means of payment for those fees. GMLS works with third-party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. When you make a purchase, you agree not to use an invalid or unauthorised payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

2.3 Refunds and Refund Credits

If the course you purchased is not what you were expecting, you can request, within 30 days of your purchase of the course, that GMLS apply a refund to your Account. GMLS however, reserves the right to process your request as either a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment processing partners, the platform from which you purchased your course (website), and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. GMLS also reserves the right to refund students beyond the 30-day limit in cases of suspected or confirmed account fraud. To request a refund, simply send your request through to lee@gmls.co.za as detailed as possible and we will review it base on our stipulated guidelines. At our discretion, if we believe you are abusing our refund policy, such as if you've consumed a significant portion of a course that you want to refund or if you've previously refunded a course, we reserve the right to deny your refund, ban your Account, and/or restrict all future use of the Services. If we ban your Account or disable your access to a course due to your violation of these Terms you will not be eligible to receive a refund.

3. Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with GMLS. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services. Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict. These Terms constitute the entire agreement between you and us. If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect. Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn't mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn't mean we waive our rights generally or in the future.

4. Disclaimers

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their course. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don't work out right. In legal, more complete language, the Services and their content are provided on an "as is" and "as available" basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don't allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will GMLS or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features. We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, Internet, or telecommunication outage; or government restrictions.

5. Limitation of Liability

There are risks inherent to using our Services, for example, if you enroll in a health and wellness course like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we've been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don't allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

6. Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless GMLS, our group officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of the South-Africa without reference to its choice or conflicts of law principles. Where the "Dispute Resolution" section below does not apply, you and we consent to the exclusive jurisdiction and venue of national courts of South-Africa.

8. Legal Actions and Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued. Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your Account or by you to lee@gmls.co.za).

9. Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

10. No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your Account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your Account is non-transferable and that all rights to your Account and other rights under these Terms terminate upon your death.

11. Dispute Resolution

If there's a dispute, our Support Team is happy to help resolve the issue. If that doesn't work and you live in the South-Africa, your options are to go to small claims court or bring a claim in binding arbitration; you may not bring that claim in another court or participate in a non-individual class action claim against us. This Dispute Resolution section applies only if you live in South-Africa. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Support Team.

11.1 Small Claims

Either of us can bring a claim in small claims the county where you live, or another place we both agree on, as long as it qualifies to be brought in that court.

11.2 Going to Arbitration

If we can't resolve our dispute amicably, you and GMLS agree to resolve any claims related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

11.3 No Class Actions

We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can't combine multiple people's claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator's decision or award in one person's case can only impact that user, not other users, and can't be used to decide other users' disputes. If a court decides that this "No class actions" clause isn't enforceable or valid, then this "Dispute Resolution" section will be null and void, but the rest of the Terms will still apply.

11.4 Changes

Notwithstanding the "Updating these Terms" section below, if GMLS changes this "Dispute Resolution" section after the date you last indicated acceptance to these Terms, you may reject any such change by providing GMLS written notice of such rejection by mail or hand delivery to GMLS, by email from the email address associated with your Account to lee@gmls.co.za, within 30 days of the date such change became effective, as indicated by the "last updated on" language above. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and GMLS in accordance with the provisions of this "Dispute Resolution" section as of the date you last indicated acceptance to these Terms.

12. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and GMLS reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your Account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise. Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms. How to Contact Us The best way to get in touch with us is to contact our Support Team is to send an email to lee@gmls.co.za. We'd love to hear your questions, concerns, and feedback about our Services. Thanks for learning with us!

13. Refund Policy

We want you to be satisfied, so all courses and webinars purchased from GMLS can be refunded within 30 days. For whatever reason, if you are unhappy with a course or webinar registration, you can request a refund. Please note that your request needs a valid reason for the refund. Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds.

How to Request a Refund:

You can easily request a refund by contacting our support team lee@gmls.co.za. Please provide your valid reason included in the request.

Credit Refunds:

Please be aware the certain bank and cash transfer methods are only eligible for credit refunds. In cases where a transaction is not eligible for a cash refund, the refund will be granted using GMLS credits, provided it meets our 30-day refund policy.

Reasons for Denied Refunds:

While our 30-day refund policy is in place to protect learners, we must also protect ourselves and our instructors from fraud and provide them with a reasonable payment schedule. If all course content was downloaded before the refund was requested, the refund request might be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.